Warranty Information

Masana Stone includes a 1-Year Warranty Period.

Masana Stone’s custom precast concrete products are fully guaranteed to meet the company’s drawing specifications approved and signed by the client.

Masana Stone offers a 1-year warrant on all its products against material and manufacturing defects only. Surface, colour and slight size variations are inherent in precast concrete production.

Masana Stone warrants structural defects in the product resulting in cracks or breaks in the material as a result of fabrication; however, chips and scratches are not covered by the warranty. Colour and texture variations may occur as precast concrete products are produced by hand and are natural, inherent qualities of the material. Non-structural hairline cracks (less than 1/16”) may occur and are considered acceptable as they are not a manufacturing defect and are a natural characteristic of concrete.

Any damage, including hairline cracks or colour distortion resulting from extreme and excessive heat at the firebox location, burning low grade material, improper use of a blower fan system, impact or abrasion, use of chemical cleaning agents not recommended for precast concrete is not covered in this warranty.

If a product is reported to be defective due to a manufacturing error, Masana Stone has the right to replace the defective item.

The warranty does not include shipping and delivery.

Masana Stone does not have any liability for claims beyond the 1-year delivery date.

If you have received a product that is damaged or deficient, you must contact us within 48 hours of receiving the product. You will need to provide us with photos of the damaged product and your purchase receipt. We take customer concerns seriously and will do our best to address your issue quickly and professionally.